COA's | Research Use Only | Track Your Order | Terms & Conditions
RVA CUSTOMER SUPPORT
Clear answers. Direct support.
Questions about an order, shipment, product, account, or available research documentation? Reach the RVA team directly and we’ll help point you in the right direction.
01 / SUPPORT
BEFORE YOU EMAIL
Help us review your request faster.
You do not need every detail below to contact us. Including the information relevant to your question simply helps the RVA team locate the order, shipment, product, or documentation with less back-and-forth.
01
Order support
Include your order number and the name or email address used at checkout when possible.
02
Product questions
Include the exact RVA product or research material you are asking about so our team can review the correct information.
03
Shipping & tracking
Include your order number and USPS tracking number when available if your question relates to carrier movement or delivery.
04
Testing & documentation
Include the product name and applicable lot information when available so we can identify the relevant research documentation.
05
Account questions
Include the email address associated with your RVA account. Never include your account password or payment credentials.
02 / SCOPE
RVA SUPPORT
Know what our team can help with.
01
Customer and research-product support
RVA support can assist with orders, products, fulfillment, shipping, account questions, available Certificates of Analysis, and available research documentation.
02
Research-use boundaries
RVA support does not provide medical advice, treatment recommendations, dosing guidance, administration instructions, or guidance related to human or veterinary use.
For your security, never send credit card numbers, payment credentials, account passwords, or other sensitive payment information by email.
RVA SUPPORT / DIRECT ACCESS
Still have a question? Talk to RVA.
Send our support team a message with the relevant order, product, shipment, account, or documentation details and we’ll help point you in the right direction.